Shipping policy
Shipping Policy
Last Updated: June 2026
At PlanetKids, we are committed to providing a smooth and reliable delivery experience for every family.
Please review the information below regarding order processing, shipping times, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
During holidays, promotions, or periods of high demand, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email.
Shipping Time
Our estimated delivery timeframe is:
7–15 Business Days
Please note that delivery estimates begin after order processing has been completed.
While most orders arrive within the estimated timeframe, shipping times may vary depending on destination and carrier operations.
Order Tracking
Once your order has shipped, a tracking number will be provided.
Customers can use the tracking number to monitor delivery progress and shipping updates.
Tracking information may take up to 72 hours to become active after shipment.
Delivery Delays
Although we strive to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:
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Carrier delays
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Severe weather conditions
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Customs inspections
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Peak holiday seasons
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Transportation disruptions
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Unexpected logistical issues
We appreciate your patience and understanding should these situations arise.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
PlanetKids is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an address error, please contact us immediately at:
We will do our best to assist before the order ships.
Lost or Missing Packages
If your package appears lost, delayed beyond the estimated delivery timeframe, or cannot be located using the provided tracking information, please contact our support team.
Our team will investigate the shipment and work toward an appropriate resolution, which may include:
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Carrier investigation
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Replacement shipment
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Refund when applicable
Damaged Deliveries
If your order arrives damaged, defective, or in poor condition, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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Photos of the item and packaging
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Description of the issue
Our support team will review the situation and determine the appropriate solution.
Multiple Item Orders
Orders containing multiple products may occasionally arrive in separate shipments.
If this occurs, separate tracking numbers may be provided.
Shipping Carriers
PlanetKids works with trusted shipping partners and carriers to ensure safe and reliable delivery.
Carrier selection may vary depending on destination and logistics availability.
International Orders
Delivery times for international destinations may vary based on customs procedures, local postal services, and regional regulations.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Contact Information
If you have any questions regarding your shipment, delivery status, or tracking information, our support team is always happy to help.
PlanetKids
Email: support@theplanetkids.com
Business Address:
2335 E Atlantic Blvd Ste 200
Pompano Beach, FL 33062
United States
Response Time: Within 24 Hours
Thank you for choosing PlanetKids. We are committed to making every delivery experience simple, reliable, and worry-free for your family.