Refund Policy

At PlanetKids, your family's experience is our priority. We want every customer to feel confident and supported when shopping with us.

If there is any issue with your order, our support team is here to help.

Order Issues

Please contact us at support@theplanetkids.com if your order:

• Arrives damaged, scratched, broken, crushed, or defective

• Arrives different from what was ordered

• Does not arrive within the estimated delivery timeframe

• Has missing items

• Has any quality-related issue

Our support team will review your request and work with you to find the best solution.

Delivery Timeframe

Our estimated delivery timeframe is 7 to 15 business days after your order has been processed and shipped.

If your order does not arrive within the estimated delivery timeframe, please contact us at support@theplanetkids.com so our team can review your order status.

If your order is confirmed as lost, undelivered, or significantly delayed beyond the agreed delivery timeframe, you may be eligible for a refund or replacement.

Damaged or Defective Items

If your item arrives damaged, defective, scratched, crushed, or in poor condition, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos or videos of the damaged item

• A brief description of the issue

Once reviewed, we may offer a replacement, refund, or another appropriate solution.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Once your refund is approved, please allow 5 to 10 business days for the amount to appear on your bank or card statement, depending on your financial institution.

Returns

In some cases, we may request that the item be returned before a refund or replacement is issued.

If a return is required, our support team will provide instructions by email.

Non-Refundable Situations

Refunds may not be available in the following cases:

• Incorrect shipping address provided by the customer

• Order marked as delivered by the carrier

• Damage caused by misuse, improper handling, or normal wear and tear

• Requests submitted after the allowed review period

• Customer changed their mind after the order has already shipped

Need Help?

If you have any questions about your order, delivery, product quality, or refund request, please contact us.

Email: support@theplanetkids.com
Response Time: Within 24 hours

We’re always happy to help and committed to providing a safe, enjoyable, and worry-free shopping experience for every family.